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Installation Error

PostPosted: Wed Mar 14, 2018 1:08 pm
by Neil Blanchard
I am trying to install DataCAD 20 on our office laptop, and when I try to start up DataCAD, I get this error:

The program can't start because KeyLib32.dll is missing from your computer. Try reinstalling the program to fix this problem.

I then ran the updater, and still get the same error. Any hints?

Rebooting the computer didn't help.

Re: Installation Error

PostPosted: Wed Mar 14, 2018 2:06 pm
by Neil Blanchard
Okay, I got the KeyLib32.dll file from here:

https://www.dllme.com/dll/files/keylib32_dll.html

And copied it to the C:\Windows\System32 folder - and DataCAD 20 works.

Re: Installation Error

PostPosted: Tue Mar 27, 2018 11:56 am
by jimgoodman
Is there another step after copying the file to the \System32 folder?

Re: Installation Error

PostPosted: Tue Mar 27, 2018 12:21 pm
by Neil Blanchard
If that doesn't work, also copy it to the SysWOW64 folder.

Re: Installation Error

PostPosted: Tue Mar 27, 2018 10:12 pm
by jimgoodman
SysWow64 - That did the trick.

Thanks Neil

Re: Installation Error

PostPosted: Wed Mar 28, 2018 8:00 am
by Neil Blanchard
I did both, because the instructions mentioned both - so it is good to know which one was needed.