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Selecting Print/Print Setup causes crash
Posted:
Mon May 21, 2018 4:07 pm
by barry jones
After a Windows 10 update this afternoon, DataCAD is crashing when I try to access print or print setup. I've verified that the drivers are all still present.
Thanks in advance for any suggestions.
Barry Jones
Pentium Dual-core e5400 @ 2.70 gh, 6gb ram, Windows 10 Pro
Re: Selecting Print/Print Setup causes crash
Posted:
Mon May 21, 2018 4:39 pm
by David A. Giesselman
barry jones wrote:After a Windows 10 update this afternoon, DataCAD is crashing when I try to access print or print setup. I've verified that the drivers are all still present.
Hi Barry,
Windows 10 updates have a nasty habit of changing your default printer. From the Start menu, go to
Settings. From that dialog select
Devices and then
Printers & scanners. Scroll down that window and look for
"Let Windows manage my default printer" and make certain that is un-checked.
Dave
Re: Selecting Print/Print Setup causes crash
Posted:
Mon May 21, 2018 4:45 pm
by barry jones
Thanks Dave for your response. I did verify that it was not selected. Do you have any other suggestion?
Thanks.
Barry
Re: Selecting Print/Print Setup causes crash
Posted:
Mon May 21, 2018 4:56 pm
by David A. Giesselman
Does this occur in a new, non-default drawing?
Re: Selecting Print/Print Setup causes crash
Posted:
Mon May 21, 2018 5:01 pm
by barry jones
It is happening with existing and newly created files. Other programs are fine (i.e. CorelDraw, Word, etc.)
Re: Selecting Print/Print Setup causes crash
Posted:
Mon May 21, 2018 5:36 pm
by David A. Giesselman
Just for grins, open an existing drawing and press [Ctrl]+[Shift]+C to clear the current printer setting and see what happens.
FYI: We don't really support anything but the current version of DataCAD under Windows 10. There's just no way we can keep up with the "surprise" hot-fixes that get rolled out with Win10 for anything other than our current version. Just saying.
Dave
Re: Selecting Print/Print Setup causes crash
Posted:
Mon May 21, 2018 6:41 pm
by barry jones
Thanks for your time on this Dave. I ended up restoring my system to a previous version of Windows 10 and everything seems to be working ok.
Thanks again.