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Updater/Installer Downloader didn't work

PostPosted: Mon Jun 04, 2018 10:19 am
by dennisnorton
I could not install the update - said I didn't have a version 20.

Re: Updater/Installer Downloader didn't work

PostPosted: Mon Jun 04, 2018 1:51 pm
by joshhuggins
There were some issues with the updater during the beta testing cycle that required some people to have to run an updated version of the full installer. They might have to do the same again and provide a link to a updated full installer maybe?

Re: Updater/Installer Downloader didn't work

PostPosted: Mon Jun 04, 2018 1:56 pm
by David A. Giesselman
dennisnorton wrote:I could not install the update - said I didn't have a version 20.

Do you have version 20 installed and running? Our license server indicates that you have not installed and activated v20.

Dave

Re: Updater/Installer Downloader didn't work

PostPosted: Mon Jun 04, 2018 2:32 pm
by David A. Giesselman
Have you tried downloading and running the v20 full installer (https://www.datacad.com/xxdemo/DataCAD20Setup.exe)?

Dave

Re: Updater/Installer Downloader didn't work

PostPosted: Mon Jun 04, 2018 10:03 pm
by Neil Blanchard
I tried the Updater here at home, with Win10 and got an error, saying I would have to uninstall, to reinstall.

I will try the full installation. Edit - that worked correctly.

Re: Updater/Installer Downloader didn't work

PostPosted: Mon Dec 03, 2018 4:36 pm
by bhcordova
I can't install DataCAD 20. I keep getting errors when I try. I'm running Windows 7 SP1

Re: Updater/Installer Downloader didn't work

PostPosted: Tue Dec 04, 2018 8:47 am
by Neil Blanchard
What is the error message, and when does it show up, during the installation process?

It is compatible - I am also running Win7 SP1, with the latest version of DataCAD 20.