Back to the Drawingboard wrote:We currently have 5 Datacad V11 licenses. We have lost the hard lock key for one of the licenses and desperately need it replaced. We've emailed tech support two weeks ago but there's been no reply.
Actually, I personally replied to your email the day it was received. Perhaps it got sent to your junk mail folder?
>On Fri, 23 Feb 2007 09:44:13 -0500,
techsupport@datacad.com wrote:
>Dear Angelo:
>
>The hardware key is your license for the software, and our protection
>against software piracy. As such, we cannot replace lost or stolen
>hardware keys. The only way to obtain another hardware key is to
>purchase an additional license. If you locate your lost key at some
>point, you can return the additional license for a refund of the
>purchase price, minus shipping and handling.
>
>Regards,
>Mark A. Toce
>DATACAD LLC Technical Support
>techsupport@datacad.com |
www.datacad.com
>Tel: 860-677-2829 | Fax: 860-677-2610
