Topic Title

we just got a new dell in our office and were trying to install data cad 11
on it and every time we install it we get an error when we go to boot the program up..

the error is " This application has failed to start because HLVDD.DLL was not found. re-installing the application may fix this problem

and when we try to uninstal it it says somthin about it cant remove this program because it is corrupted

any help would be appreciated

Hello & welcome:

I think if you read the hardlock troubleshooting thread, that you'll find the solution.

ok i went to that forom my light on my key wasnt on so i followed the instructions and i downloaded the on driver for serveice pack two and than i went to install the hardlock driver like it said. it goes through instals it but at the end i have this error

"installing the device drives failed the erroer message is

faileds to start aladdin device driver
failed to start a service control manager data base

oh and my light is on now but i still get the same hlvdd.dll error

On some systems, successful installation of the new drivers is
dependent upon the order in which they are installed.

First, use Add\Remove Programs in the Control Panel to remove the
"hardlock device driver" from your system. Then, disconnect your
hardware key.

Next, go to https://www.datacad.com/update/update_hardlock.htm and
download both drivers on the page, saving them into a folder on your
hard drive. Unzip both files, then double click on HASPUserSetup.exe
first. Follow the on-screen instructions, making sure to check
"Install new drivers" when prompted, then complete the installation.
When it is finished, double click on hldrv32.exe to install the
hardlock driver. When that is finished, reboot Windows.

After Windows has finished loading (be sure to wait until all drivers
and background applications are finished loading) you can connect your
hardware key. If you have a USB key, wait until the red light appears
before opening DataCAD.

ok that worked this time around butt now i dont get the error now but it is saying now it cant find the key

and i have the key and were positive its the right one


but data cad 10 works now tho

Hello:

Have you rebooted the machine during this process? If not, see if that helps. Also, can you try the key on another machine that you know runs v11 okay?

ok i restarted and it did the same thing... i tried it on another computer and it worked fine