Topic Title

My main computer and backup computers crashed last Friday and I had to re-install windows 7. I now have a problem in that I cannot re-install/activate the datacad 15 and the datacad 16 on those computers because the programs must be running to deactivate.

How can I re-install these programs? This is hurting me badly and need an answer quickly (angry clients need their drawings)

Thanks,
Dennis
'

You will need to contact DataCAD technical support to have your previous installations deactivated. We are available by telephone at 860-217-0567, or by email at help@datacad.com. Make sure to include the license ID numbers that you need us to deactivate.

Can one also do this on there own (i.e. midnight if needed) at
https://secure.softwarekey.com/solo/cus ... fault.aspx

Thankyou

[Mark F. Madura]

You can log in to your customer page using your Customer ID (not License ID) and Password (which is the same password for all of your licenses).
Login here --->

Customer Login Page
SOLO_Login.jpg (83.07 KiB) Viewed 13785 times

After you log in you'll see your Customer Page where you can select Licenses & Activations.

Customer Page
SOLO_Customer_Page.jpg (137.03 KiB) Viewed 13785 times

After you select Licenses & Activations you'll see your list of licenses where you can select any one in particular.

Customer Licenses
SOLO_Licenses.jpg (62.81 KiB) Viewed 13785 times

Next you'll see the details for that license. Here you can select Manage Installations.

License Details
SOLO_License_Details.jpg (92.12 KiB) Viewed 13785 times

On this page you can 'remotely' deactivate an existing activation for this license.

Manage License
SOLO_License_History.jpg (107.74 KiB) Viewed 13785 times

Yeah baby! Big thanks Mark for pointing us in the right direction!