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Symbols Browser Crashing Datacad

PostPosted: Fri Dec 15, 2017 11:05 am
by artmanvt2000
We were trying to get some production work done this morning, but the Symbols Browser has been crashing our files. If the Symbol Browser was already open, prior to opening the file, the file would immediately crash. If we opened the Symbols Browser, after opening a file, the file would crash. We have semi resolved the problem, but some files are still crashing when the Symbols Browser is opened.

Computer Setup:
Files are stored on a Synology NAS. Computers have Windows 7 Pro and Datacad 19 with latest updates.

What has been done to correct the issue:
- All symbols were stored on the NAS, the network folder was mapped to the "T:\" drive. I opened the datacadwin.ini file and changed all references to "T:\" to C:\DataCAD 19\Symbols\.
- We ran a repair on all files we needed to open.
- We have closed the Symbols Browser after finding a file that would open.
- We make sure the Symbols Browser is closed before opening a file.
- Some files are still crashing when the Symbols Browser is opened after opening the file.

Thanks to all that can help.

Re: Symbols Browser Crashing Datacad

PostPosted: Fri Dec 15, 2017 12:33 pm
by Neil Blanchard
Hi Arthur,

What a coincidence! I am having this exact problem. We switched to a Netgear NAS this past weekend, and yesterday my DataCAD drawings started crashing when opening the SB, or opening a drawing when the SB is already open.

I have been trying to fix it, without success. I just remember though, that there was a Windows update yesterday - I will roll it back, and see if that fixes it.

Re: Symbols Browser Crashing Datacad

PostPosted: Fri Dec 15, 2017 1:02 pm
by Neil Blanchard
YES! Rolling back the Critical Update that installed at the end of the day Wednesday - fixes this!

I hope you get yours fixed too, Arthur.

Re: Symbols Browser Crashing Datacad

PostPosted: Wed Dec 20, 2017 11:48 am
by artmanvt2000
Neil,

Did you find a particular update that was causing the problem? I was hoping that Windows would have had a fix by now, but we are still having the problem. As much as I don't want to I guess my only option will be to roll back the update, but which update??? There have been several over the past week.

Re: Symbols Browser Crashing Datacad

PostPosted: Thu Dec 21, 2017 8:47 am
by Neil Blanchard
Clay did the work finding the specific update:

https://www.datacad.com/bbs/viewtopic.php?f=70&t=16282

Re: Symbols Browser Crashing Datacad

PostPosted: Thu Dec 21, 2017 7:50 pm
by DRTAIA
DataCAD crashes on using the print command on existing and new files. This started after the latest Windows Update - a huge update that took over an hour to install. I will see if I can roll back the Win update and try again.

Re: Symbols Browser Crashing Datacad

PostPosted: Fri Dec 22, 2017 8:43 am
by artmanvt2000
Removing the update worked at our office.

Re: Symbols Browser Crashing Datacad

PostPosted: Fri Dec 22, 2017 9:54 am
by DRTAIA
Restoring back to before the update worked!

Re: Symbols Browser Crashing Datacad

PostPosted: Fri Dec 22, 2017 10:02 am
by artmanvt2000
Just make sure you "Hide" the updates, in the Window Updates settings. Windows will continue to re-install the updates.

Re: Symbols Browser Crashing Datacad

PostPosted: Wed Dec 27, 2017 7:45 pm
by DRTAIA
The update did reinstall and I had the same problem. However, I isolated the issue to my plotter driver being "migrated" by the update. So instead of uninstalling the update, this time I reinstalled the printer driver and now it works fine. My issue did not seem to be with the symbol browser but with the print command.