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Datacad 19.3 crashing

PostPosted: Wed Dec 20, 2017 9:55 am
by tfarley
Crashing might not be the best description, but Datacad 19 keeps closing drawings. It is very random but very frequent. It doesn't seem to matter which drawing file or which command I choose- the program will randomly close my files. I can re-open without an error message. I have had our local IT service update Windows and graphic drivers (NVIDIA NVS 300). I am using Windows 7 Pro. After the IT tech worked his magic it seemed to behave for one afternoon. When I started the program this morning it closed a drawing 4 times (but opened one other) before I gave up. I am working in v18 until this is resolved. Any tips would be very appreciated. One other person in our firm has had the same problem but our IT people seem to have fixed his system. No one else in the firm seems to be having these problems. These points all make me think it's a Windows or graphics driver problem. I want to post this just on case anyone else might have any clues. Thank you.

Re: Datacad 19.3 crashing

PostPosted: Wed Dec 20, 2017 11:45 am
by Neil Blanchard
Have you tried using the Repair tool in v19?

Re: Datacad 19.3 crashing

PostPosted: Wed Dec 20, 2017 11:52 am
by artmanvt2000
tfarley,

Have you seen the thread about the Symbol Browser crashing Datacad 19. I don't know if you are experiencing the same problem we are.

Here is the link to the topic:
https://www.datacad.com/bbs/viewtopic.php?f=70&t=16268

Re: Datacad 19.3 crashing

PostPosted: Thu Jan 11, 2018 4:19 pm
by tfarley
We have tried the repair tool and we have tried the steps re: the symbols browser. The symbol browser thread steps seem to have solved one of my co-workers problems, but not mine. There is also a third person that keeps crashing as well. I can't begin to recount all the steps we've tried in the last few weeks. We had our local IT company uninstall many recent Windows updates. My system was working a bit better after our IT people worked on it. They un-installed a group of Windows updates and re-installed V.19. I was still having a minor issue with random crashing but it was much less often. After I re-installed v.19.3 it started crashing whenever I try reloading an x-ref. It doesn't seem to matter how many x-refs (one or many), it always crashes if I try updating the x-ref.

My next step will be to go back to v.19 to see if it might be a conflict with v.19.3. I can't afford the time right now, I'll try it in the next few days.

At this point, I'm pretty sure it's an underlying problem with Windows 7 updates.

Re: Datacad 19.3 crashing

PostPosted: Fri Jan 12, 2018 8:35 am
by Neil Blanchard
Yes, this is likely Win7 updates - but sometimes it is able to run with the updates, and other times you need to restore Windows to before the updates were installed, and then hide the updates, so they won't be installed in the future.