Topic Title

Loading symbols through the symbol browser or by using the Template menu is causing DataCAD to crash. Our symbols and tpl files are located on the server where they have been for many years and years. This happens in version 17 and 18.

I can use the Insert menu and insert a single symbol into the drawing that way without issue. This started happening about two weeks ago. We have rebooted the server, powered down and up the network switches, but still the problem remains.

I feel that it has to be a networking problem since I can copy to a local hard drive any symbol folder and a tpl file and modify its paths to the symbols, and everything works as it should.

Has anyone else experienced anything like this before?

Running windows 7 on Dell Optiplex's. We have not changed anything recently with our OS or machines. IT says they have not made any changes to the server OS either.

Appreciate any suggestions or solutions to try out.

regards,
Steve

Just a follow up to this issue. Don't know what changed about our network, but after some trial and error we found that if we modified the path in the tpl files from our mapped drive location to the server name with location, the issue went away.

For example we changed paths in our tpl files from using mapped network drives like this:
L:\dcad\sym\apfix\5fttub

to this:
\\servername\template\dcad\sym\apfix\5fttub

Also using Symbol Browser we have to use the network path to our servername then drill down to the symbol folder to load instead of choosing the mapped L: drive.

Steve

If you can switch to using the Symbol Browser to open folders where the symbols are, you can leave the whole template path thing behind.

We do use symbol browser, it had the same issue. Would crash our drawing file if browsing to a symbol folder using a mapped drive.

Okay, we need to dig into this. Does it happen on any specific symbol folders consistently? If so, is there anything unusual about those symbols? If you copy one / some of the symbols to another folder, does it still happen?

I had a similar problem with Sketchup. The program would show up fine on my primary monitor but the component and materials windows that I keep on my secondary monitor would not show the thumbnails for the symbols and would lock up the program if you attempted to click on them. I traced it back to a windows security update that I had done a week earlier, I'm not sure what the update KB number was, but you should check for any recent updates.