Use this forum to ask questions about DataCAD 20 and DataCAD LT 20.
#73847 by Nick Pyner
Thu May 10, 2018 1:16 pm
My desktop is dead and I was not able to dectivate. I'm sure there is a way to do this in DataCad website but I cannot find it, V19 is already installed and I have the numbers

IT NEEDS TO BE PROMINENT

Nick Pyner
Dee Why and past my bedtime
#73848 by David A. Giesselman
Thu May 10, 2018 1:28 pm
Nick Pyner wrote:My desktop is dead and I was not able to dectivate. I'm sure there is a way to do this in DataCad website but I cannot find it, V19 is already installed and I have the numbers

IT NEEDS TO BE PROMINENT

There is a way for you to deactivate the previous installation of a DataCAD license directly on the license sever, even if the computer with the license activation has crashed or is otherwise inaccessible.

You can login to the License Portal, using your DataCAD license ID and password. Through the License Portal, you can view your customer information, check your license activation, and even deactivate a license.

This is the link to the License Portal. <--- Click Me! :wink:

Dave
#73849 by Aaron Ben-Avraham
Thu May 10, 2018 3:05 pm
"IT NEEDS TO BE PROMINENT"

Hi Nick. I have the link saved/synced in all my browsers/machines. Saves a lot of time hunting up the link. It's just there when I need it - which seems to be a lot more often the older I get ;-)
#73851 by dhs
Thu May 10, 2018 3:34 pm
Hi Nick,
I also recently had a computer failure and needed to transfer the licence to a new machine. Fortunately I still had the original email advising my licence id and password which also had a link to the licence server. I agree that it would be nice if there a link on the DataCAD home page, but I have now stored the url in my Password Manager program together with the id & password for convenience.
Deactivating the old licence and activating on the new machine was pretty straightforward and painless.
Rgds,
David H.
#73853 by Nick Pyner
Thu May 10, 2018 7:02 pm
Thank you, gentlemen

We are now back in business, and I have copied the link to my .txt with the license numbers.

You might note the times when I posted and Dave replied.
#73854 by David A. Giesselman
Fri May 11, 2018 7:17 am
Nick Pyner wrote:... You might note the times when I posted and Dave replied.

Sorry I was a wee bit slow on this one Nick!

Happy you are back up and running.

Dave
#73913 by ORWoody
Fri May 18, 2018 8:09 pm
He must have been lingering down by the coffee pot.
It's kind of sad when you see a person just lose interest in providing good service.

Every day that I use DataCAD, I thank my lucky stars. This is a perfect example of why I do.
It's not like Clay or Mark ignore us either.
#73945 by Nick Pyner
Tue May 22, 2018 9:11 am
ORWoody wrote:Every day that I use DataCAD, I thank my lucky stars. .

Indeed. I said much the same to my wife......

Who is online

Users browsing this forum: No registered users and 0 guests

About DataCAD Forum

The DataCAD Forum is a FREE online community we provide to enhance your experience with DataCAD.

We hope you'll visit often to get answers, share ideas, and interact with other DataCAD users around the world.

DataCAD

Software for AEC Professionals Since 1984