Before You Contact Technical Support

Before you contact technical support for assistance via e-mail or telephone, please be prepared to provide the following information to the support representative.

Version Number

You can find your version number by selecting About DataCAD from the Help pull-down menu.

License ID or Serial Number

You can find your DataCAD license ID or serial numbern by selecting About DataCAD from the Help pull-down menu.

Operating System

The latest version of DataCAD is compatible with Windows XP, Vista, 7, 8, and 10. To determine your operating system, right-click on My Computer, select Properties and view the General tab.
Note: Windows 95, 98, Me, NT, and 2000 are no longer supported by DataCAD.

Problem Description

You should be prepared to briefly describe your problem or question, and be able to provide any error messages you may have experienced. In the event that you have an intermittent problem, it is recommended that you keep notes in a log or notebook.

Contact Information

You will be asked to provide your name, company name, and phone number. This is especially important when you send an e-mail message to technical support, so we can identify you.

Hardware Configuration

What type & speed processor does you computer have?

How much memory (RAM) does your computer have?

Are you running DataCAD on a network?

What type of printer(s) do you have?

Note: You can select the 'System Info...' button in the Help, About dialog to display a summary of your computer system.

Credit Card Number

You will need to provide a credit card for Per-Incident Technical Support. You will be denied technical assistance if you are unable to provide your credit card number.