As a DataCAD customer, you know the value that user-requested enhancements
and priority support bring to your company.
DataCAD Subscription Edition
The DataCAD Subscription is provided for our customers who want continuous
software enhancements and fixes, and priority attention and problem
resolution.
The subscription edition entitles you to software enhancements and fixes
as soon as they become available, and priority access to our expert
DataCAD technical support, which includes:
Toll-free Telephone Support
Live, toll-free telephone technical support which you can call during
our normal business hours to speak directly to a member of our staff.
Our knowledgeable technical support representatives are also available
to answer your questions by e-mail.
Private Help Desk
Exclusive access to the private, Help Desk area of our Online Forum
reserved for DataCAD Subscription Edition customers. The Help Desk contains
answers to frequently asked questions, DataCAD technical bulletins,
tips and tricks, and an area to post questions to members of our staff.
You will be able to use the online knowledge base as an invaluable resource.
DataCAD File Recovery Services
Occasionally you may have a drawing file which will not open, or is
exhibiting other unexpected behavior which you cannot remedy yourself.
DataCAD Subscription Edition customers can send us their problem drawing
files for repair. While we cannot guarantee that we can recover every
file in its entirety, we have a 95% success rate. This service could
save you hours, or even days redrawing time.
Per-incident Technical Support
Fee-based, Per-incident support is available to DataCAD customers who have
not purchased the DataCAD Subscription Edition.
DataCAD Subscription Eligibility
You must own the latest version of DataCAD Professional to be eligible
to purchase DataCAD Subscription. If you are upgrading from a prior
version, you can add DataCAD Subscription.
If you are renewing an existing
subscription, or are adding a new subscription to a license you already
own, you can purchase it separately.
Thank you for printing this page. Please feel free to contact us for further assistance. You can call our sales department at +1 (800) 394-2231, Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern time or send an e-mail message to info@datacad.com.